FAQ
Find answers to your billing questions and learn how to manage your account effectively.
All customers with returned checks will be given 24 hours notice to pay the check and the $25.00 NSF fee. This must be paid in cash, by money order or with a certified check.
If not paid within 48 hours the meter will be locked out without further notice. If the meter is locked out an additional fee for reconnect will be applied to the total.
Any bill that is 45 days past due will be placed on the SHUT OFF LIST. On the 10th (or nearest working day) final notice will be mailed, if the account is not paid in full within 10 days, the meter may be locked out without further notice. Delinquent fees will be added to the balance due and the total amount owing must be paid in order to reinstate service.
Your bill is due on the 15th of the month and considered past due after 30 days.
The account myst be paid in full plus a reconnect fee to restablish water service. Accounts that have been disconnected will be charged $50.00.
In order to have water turned on or put into your name you must first sign a work order, giving us your name, mailing address, drivers license number, employer, date of birth, and phone number.
An advance monthly payment of $107.15 for owners, and $157.15 for renters ($50.00 deposit for renters is refundable when closing bill is paid in full) is due and payable. This includes a $20.00 new account fee
Your monthly minimum bill for water is $30.80 and $63.65 for sewer. Water will be billed at $2.65 per 1000 gallons.
Essential guidance on detecting, reporting, and resolving water leaks in your area.
Yes, we recommend that all customers install a water pressure reducer. You especially may need one if you have had multiple leaks.
The Authority has an established leak policy to assist you in the month you detect and fix your leak. Please contact our office for further details.
You can perform the following test to determine whether or not you have a leak:
- Turn off all water taps and read your meter (our office can tell you how to do this).
- Do not use any water for at least 1/2 hour and reread your meter. If there is any difference in the readings it is possible you have a leak.
If you do find a leak, you the home owner is responsible for any leak on your side of the meter. Tri-City Water and Sanitary Authority is responsible for anything up to and including the meter.
If you do find a leak and do not have a valve on your side of the meter, please contact us and we’ll come shut off your meter so that you can make repairs.
PLEASE DO NOT SHUT OFF OUR METER ON YOUR OWN.
